What does it cost?

The final fee is based on each invoice, and calculated based on the payment terms, amount, and credit evaluation of your customer. However, it is free to sign up.

What happens when I send my invoices for approval?

Once you send the invoice for approval, we will verify your invoice details. If everything looks good, we will approve it on our end. However, in some cases we require additional confirmation from your customer. You will always be contacted by email by us if this is the case on your invoice.

There is an error on the invoice, what do I do?

If you discover an error on an invoice that you already sent out, please contact us and we will help you cancel the invoice.

How do I change my contact information?

Your contact information is automatically set up in our system through your accounting platform. If you wish to change these, please contact us and we will help you.

How do I bookkeep the sale in my accounting platform?

During the set up of our service, the most common settings are provided automatically as a default, but you are able to choose your preferred settings for bookkeeping at any point.

How do I change the bank account I get paid to?

The bank account you have connected to your accounting platform is automatically set up for our service. Please contact us and we will help you with the change.

You have canceled an invoice that I have sold, what do I do now?

Before we cancel your invoice, we will notify you by email or phone. When cancelling an invoice, a credit note is ready in your invoice journal. This must be booked but not sent, as your customer has not received the invoice and therefore they do not need a credit note.

My customer disagrees with the invoice, what do I do now?

If a disagreement arises regarding an invoice that you have had financed, you have 7 days to find a solution with your customer internally. If the case is not solved within the given time, we will consider the sale of the invoice invalid.

What happens if my customer does not pay on time?

We will take care of the payment of the invoice directly with your customer in a friendly manner. We are aware that there can be many reasons for why an invoice is not paid on time and therefore we offer flexible payment options to your customer.

I have received an invoice, which has been transferred to Moneyflow A/S. How do I pay?

The new payment information is added to your invoice when you receive it. You make the payment to Moneyflow's account which is the one stated on the invoice. If you have any doubts, please contact us and we will help you.

My customer sent the invoice payment to me instead, how do I solve this problem?

In case you have received payment by mistake, you are obliged to transfer the invoice payment to Moneyflow's account which is stated on the invoice. If you have any doubts, please contact us and we will help you.

When can I expect the payment in my account?

The money will be transferred to your account after we have approved it in our system. Usually within one normal business day.

Why is your service not available on my invoice?

There might be a number of reasons why it is not possible to get funding on a specific invoice. To be eligible for funding, an invoice has to have max 90 days in payment terms, a total amount between 100 DKK and 250.000 DKK, and your customer have to be credit approved by us. If your invoice is above 250.000 DKK please contact us.

Some invoices may have a lower limit based on our credit assessment. This is both based on a credit assessment of you and your customer. New customers may experience a lower limit at first, which is calculated from your public financial data. If you require a higher credit limit, feel free to contact us.

Why does my customer have to approve an invoice and do they have to do it every time?

In certain cases, we need to ask for additional approval from your customer for an invoice. This is mainly done to verify your relationship as trading partners and to confirm that the content of the invoice is in line with your agreement. It is not necessarily something your customer has to do for every invoice. If you would like further information on this, please contact us.

Which invoices are eligible for funding?

Most invoices qualify for funding. Our assessment is based on accounting data and public information about your customer. We offer our services to B2B customers in Denmark. We do not offer our services on invoices sent to businesses registered as an IVS or most unions.

What is the amount limit on an invoice?

There is no limit to the invoice amount. However, if your first invoice is above 250.000 DKK, you will need to contact us in order to process the invoice.